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Support
As Specialists in global payments and foreign exchange. As we continue to grow, we never lose sight of the fact that the success of IMS is assured by three critical commitments to our clients: Service that is second to none, Security measures that inspire trust; and Solutions that are tailored to meet your needs.
Online Paymaster Support Pages
Your Profile
Account Status
EZ Trade
EZ Pay
Working with Scheduled Payments
Working with Grouped Payments
Working with Action Items and Audit Controls
Working with Beneficiaries
Security Statement
Support

Support-ezFeatures


• Keep in touch with your personal Account Representative with the contact details that are displayed on each screen
• Send a message to our team while you are online for immediate assistance
• Contact the technical support team who will provide you with advice for setup

Support – ezOverview
Account Representatives
To ensure you are completely comfortable with your Online experience, your first point of reference for assistance is to contact your personal Account Representative.
1
Use the contact details that are provided on each screen, as seen on ‘Your Dashboard’ as your Personal Account Rep will be listed and available.
2
To make communication between you and our team easy, click on the email link to directly send a message while online.
Online Assistance
While online if you require assistance you can use the help function and icons or contact our Customer Support and Integration department by the phone number displayed on your dashboard.
Our team is available during regular business hours, Monday to Friday, 9am – 5pm. And we encourage you to use them as often as needed.